Last updated: June 26, 2026
This Privacy Policy explains how Eralo Labs (“Eralo Labs,” “we,” “us”) collects, uses, and protects information when you use our website and services. By using the site or creating an account, you agree to this policy.
1. Information we collect
- Account and verification data: name, business name, role, email, phone, professional license type and number, NPI, and resale or tax documents you upload.
- Order and transaction data: products purchased, pricing tier, shipping and billing details, and payment information (processed by our payment provider; we do not store full card numbers).
- Usage data: device, browser, IP address, pages viewed, and similar analytics collected through cookies and comparable technologies.
- Communications: messages you send to our team.
2. How we use information
- Verify eligibility and approve accounts.
- Process orders, payments, memberships, and shipments.
- Provide Certificates of Analysis, support, and service communications.
- Maintain security, prevent fraud, and meet legal and compliance obligations.
- Improve the site and, where permitted, send relevant updates (you may opt out of marketing).
3. How we share information
We share information only as needed: with service providers (payment, shipping, hosting, analytics) under contract; with professional advisors; and where required by law, regulation, or valid legal process, or to protect rights and safety. We do not sell practitioner or customer data.
4. Cookies and analytics
We use cookies and similar technologies to operate the site, remember preferences (including your eligibility confirmation), and understand usage. You can control cookies through your browser settings; some features may not function without them.
5. Data security and retention
We use reasonable administrative, technical, and physical safeguards to protect information, including encryption in transit. No method of transmission or storage is completely secure. We retain information for as long as needed to provide services and to meet legal, tax, and compliance requirements, then delete or anonymize it.
6. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information, and to opt out of marketing. To exercise these rights, contact us at privacy@eralolabs.com. We will respond as required by applicable law.
7. Children
Our services are intended for licensed professionals and verified businesses and are not directed to anyone under 21. We do not knowingly collect information from minors.
8. Changes and contact
We may update this policy from time to time; the “last updated” date reflects the current version. Questions: privacy@eralolabs.com.